TopwareAir Suite 2

Complete management of all reimbursement types

TopRefund

Complete management of all reimbursement types

TopRefund facilitates secure and flexible management of all your reimbursement requests.

The system manages total refunds, refunds with a fee based on a percentage or on a fixed rate of the fare price, refunds of the taxes, customized refunds (free insertion of the amount), and refunds of only one flight coupon or round trip. In addition the software permits the recovery of the commissions given during the selling process (for travel agents and Tour operators), the cancellation or annulment of the refund request, the generation of statistics on refund requests by flight number, by agency, by operator, by refund type.

TopRefund sends an e-mail notification about the state of the reimbursement, permits the preloading of all the requests before the crediting procedures. Re-credits may be made directly onto the credit card which the payment was made with or through other refund types such as bank transfer or by entering another credit card number.

All of which are needed by your airline for a total and integral refund management system.

Management of different types of refunds:
  • Total refund
  • Total refund with refund fee on a percentage basis or on a fixed rate of the value of the fare
  • Refund of the taxes
  • Customized refund (free amount)
  • Refund of the outward coupon
  • Refund of both coupons (round trip)
  • Refund of all coupons
  • Refund denied

Insertion, modification and cancellation of the refund requested on a purchase

Re-credit on the credit card through which the payment was made

View of credit card payment details

View of refund details before crediting

Input of refund cause

Recovery of the commissions previously given in the selling process

Recovery of the agency fees previously given in the selling process

Redefinition of the recipient of the refund and of the payment form to be used

View and printing of the issued refund document

Preloading of refund requests waiting to be worked out

Search of refund requests: dispatched, not dispatched, all

List of the refund files still to be worked out

List of worked out refund files by user and by refund date

Sending of the refund document to the recipient showing the requests status

Splitting of passengers

Modification of the fare to be refunded

Cancellation/annulment of the refund request

Statistics on refund requests by flight number, by agency, by operator, by refund type

flexible easy to use